Have you ever been in a hospital or doctor's office, feeling vulnerable, anxious, uncertain, or just plain old terrified? Have you ever personally experienced—or witnessed another person’s—excruciating pain—either physical or mental? Maya Angelou, writer and activist, wrote, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This is especially relevant in healthcare.  In occupational therapy and nursing, we work with people who…