Following standard procedures provide administrative support for the Financial Aid office acting as the point-of-first-contact to prospective students and students who may qualify for financial aid and their parents; receive and respond to general telephone calls and emails forwarding the inquirer to other Financial Aid staff members as needed; manage incoming mail; assist students with financial aid applications; organize and maintain accurate and complete student and applicant record.
Job Duties, Responsibilities, and Tasks:
1. Greet prospective students, students and parents in person, electronically or via the telephone to determine the nature of their requests; provide answers to their questions and/or direct them to appropriate staff based on needs.
2. Utilize financial aid software to generate reports as requested and necessary for Financial Aid staff members to determine financial needs analysis and prepare packaging of available aid resources for students.
3. Assist with questions relating to the completion of the Free Application for Federal Student Aid (FAFSA), track and correspond with applicants to obtain any needed documentation. Review completed applications with applicants for accuracy and completeness. Utilize PowerFAIDS to determine applicant’s need for additional documentation and provide forms and any explanation required.
4. Open all mail and distribute as necessary, process inquiries and applications by inputting required information into the College’s data base. Data enter all documents received relating to the financial aid process to maintain accurate record keeping. Set up and maintain individual paper files of student records for financial aid applicants and for those receiving financial aid.
5. Provide applications for College provided scholarships, answering questions as required, and tracking completed applications for completeness of documentation.
6. Type correspondence, including award letters, aid distribution letters, entrance and exit interviews letters; prepare reports tracking the students enrolled in the Federal Work Study program to ensure hours worked and money earned match student award, track hours worked and paid to date information.
7. Interface with the Registrar’s office to receive and relay information regarding student withdrawal from school or from individual classes.
8. Manage office supplies, complete service work requisitions, supply requisitions, purchase orders, and maintenance and supply requisitions.
9. Assist with providing prospective student presentations on campus by being present at programs organized by the Admissions Office to answer financial aid questions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate degree is required, Bachelor’s degree is preferred, plus 1-3 years of administrative experience preferably in a college environment.
Incumbent must have attention to detail, strong data entry skills, and interpersonal skills to interact with clientele, the internal college community and external business for work study assignments. The ability to multi-task, prioritize duties, and effectively function in a fast-paced environment is essential.
Intermediate competency in Windows operating environment using MS Office applications (specifically Word, Excel and Outlook), have the ability to effectively interface with internet data base programs as well as have the aptitude to learn and efficiently utilize the College’s data base system.
Work Schedule Requirements:
A regular full-time schedule is typically worked with some evening or weekend hours as needed to complete work assignments or support Admissions Department events. This typically occurs 2-3 times annually. Infrequently, travel for development purposes may require overnight stay(s).
Interested candidates must submit a cover letter and resume’ with salary requirements to: firstname.lastname@example.org with “Financial Aid Coordinator” in the subject line.
Maria College is a nonprofit, independent, coeducational institution which does not discriminate in its enrollment or employment practices for any reason including race, sex, color, national origin, creed, sexual orientation, mental or physical disability, or any other characteristic protected by state, federal or local laws and ordinances. Information about the services, activities and facilities accessible to students or prospective students with disabilities regarding Title 504 may be obtained in Accessibility Services in Mercy Hall at (518) 861-2508; information about the services, activities and facilities accessible to employees or prospective employees with disabilities regarding the Americans with Disabilities Act may be obtained from Rosa Lyn Vazquez, Human Resources Manager at (518) 861-2580.